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Take Home Quiz 1Jerry GuzmanQUIZ 1: QUESTIONS Choose the best answer from among the options. 1. In a total quality setting, __________ defines quality. a. management b. the quality department c. the customer d. machine capability 2. Who are the most important customers? 3. What is the first step in identifying customer needs? 4. What should a company do in order to make continual improvements to the design of their products or services?