Chapter 3 - Bureaucracy

Chapter 3 - Bureaucracy - Bureaucracy 1. Theory of...

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Bureaucracy 1. Theory of Bureaucracy 2. Dysfunctional consequences of Bureaucracy
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1. Theory of Bureaucracy Max Weber – 1 st real attempt at org. design a) Basic idea – Efficient structure – Hypothetical / ideal model – Culture-free – Machine analogy
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b) Characteristics ational legal authority Rational legal authority • “Legitimate” authority based on formal position s other forms of authority vs. other forms of authority – Traditional, Charismatic •Separation of position/role from person pp p – Personnel selection based on technical mpetence competence • vs. family connections, etc.
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– Clearly defined authority & responsibility • Formal offices (roles) occupied by administrative officials – Hierarchy of roles & authority • Chain of command rocedures rules & controls – Procedures, rules & controls • Decisions made in advance – Formal recording keeping • Put everything in writing
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Dysfunctional consequences of 2. Dysfunctional consequences of Bureaucracy a) Examples of bureaucratic dysfunctions – Authority responsibility • Role conflicts – Ends & means inversion – Employee apathy
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This note was uploaded on 04/18/2008 for the course MANAGEMENT MSCI 311 taught by Professor Dumiering during the Spring '08 term at Waterloo.

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Chapter 3 - Bureaucracy - Bureaucracy 1. Theory of...

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