Chapter 4 - Goals Effectiveness

Chapter 4 - Goals Effectiveness - Goals & effectiveness 1....

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oals & effectiveness Goals & effectiveness
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1. Organizational goals efinition a) Definition b) Official goals Example: Mission statements
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c) Function of goals – Guideline for action & decisions • Constraint ource of legitimacy Source of legitimacy • Internal: used to justify action xternal: Symbolic output of organization • External: Symbolic output of organization – Sets performance standard – Source of motivation – Guide for organizational design
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d) Operative goals ierarchies of organizational goals – Hierarchies of organizational goals • Means – ends chain (H. Simon) – Official & operative often incongruent/inconsistent • Impossible goal • Lack of knowledge, understanding • Different perceptions / perspectives • Outcome of complex exchanges •O r ganizational vs. individual goals
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– Goal displacement • Means & ends inversion • Selective performance measurement – Pay attention to what is measurable (e.g., quantitative) ransformation of goal during operationalization Transformation of goal during operationalization – Due to language ambiguity
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This note was uploaded on 04/18/2008 for the course MANAGEMENT MSCI 311 taught by Professor Dumiering during the Spring '08 term at Waterloo.

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Chapter 4 - Goals Effectiveness - Goals & effectiveness 1....

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