Chapter-1-4 - PART 1 UNDERSTANDING THE WORKPLACE Chapter 1...

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P ART 1: U NDERSTANDING THE W ORKPLACE Chapter 1: What Is Organizational Behavior? DEFINING OB organizational behaviour = field of study that investigates impact of individuals, groups, and structure on behaviour ( what ppl do, attitudes, how they perform ) within organizations - often applied to absenteeism, turnover, productivity, job satisfaction, motivation - is for everyone (e.g. roles of managers & employees becoming blurred b/c managers increasingly asking employees to make decisions, not simply follow orders); applies equally well to all situations where you interact w/ others organization = consciously coordinated social unit, compose of group of ppl, that functions on a relatively continuous basis to achieve a common goal/set of goals e.g. church, school, hospital, retail store - non-profit / for-profit - businesses employ < 10 ppl -- 75% of Can markplace TODAY’S CHALLENGES IN CANADIAN WORKPLACE Organization: individual level + group level + organization systems level Challenges @ Individual Level (that i nfluence behaviour) Individual Differences Personality characteristics, perception, values, attitudes e.g. ICR’s employees had drug dependencies that affected their productivity Job Satisfaction Satisfied employees more productive than dissatisfied employees; negatively related to absenteeism, turnover (very costly) Motivation Rewards to motivate employees (who do not feel they get fair rewards for their work) Empowerment = giving employees more responsibility for what they do managers being asked to share more of their power & empowering employees, who are learning how to make appropriate decisions e.g. self-managed teams: employees operate w/o managers (1990s) Behaving Ethically (ethics = study of moral values or principles that guide our beaviour) - In a world characterized by cutbacks, expectations of inc. worker productivity &
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  • Spring '08
  • fatin
  • Organizational studies, ppl, Group level, behaviour btwn ppl

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