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CORRECTED SITXMGT001 Monitor Work Operations Case study 1.docx

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Course code and name: SIT40516 - Certificate IV in Commercial CookerySIT40716 - Certificate IV in PatisserieUnit code and name:SITXMGT001 Monitor work operationsASSESSMENT3Purpose:The purpose of this assessment is to assess your knowledge required tocomplete the tasks outlined in elements and performance criteria of this unit.Find details of the assessment requirements fromASSESSMENT 3LECTURER/ TRAINER:SIMON SAIDUZZAMAN/TIMOTHY JORDAN/VANESSACOLLETSTUDENT NAME:ANDRE SILVA DE OLIVEIRASTUDENT NO:01411Assessment Tasks and InstructionsInstructions for assessment including WHS requirementsThe assessment for this unit of competency consists of 4 case studies. Read each case study and complete thequestions and tasks for each as instructed.You are required to answer all questions and tasks as outlined in each Case study below.Version 21of6Group 2016
Course code and name: SIT40516 - Certificate IV in Commercial CookerySIT40716 - Certificate IV in PatisserieUnit code and name:SITXMGT001 Monitor work operationsAssessment 2Read the following case studies and address each question and/or task for each case study.Case Study 1The partners who own Green Tour Excursions where you work as Duty Manager have decided to reappraise theoperations of the Fraser Island Tours which operates 5 vehicles and drivers who also take on the role as tourguides.The partners say there are too many potential legal issues and complaints from customers and as a result thebottom line of the business is suffering. They say the average turnover has decreased by 15 % and custom likelywill be lost to other operators although comparative tours have the same cost for this day tour.The itinerary which was in place for the current 1 day island wilderness trip included:Central Station including Wanggoolba Creek boardwalkLake McKenzie – a swim in crystal clear waters and pristine white sands.Seventy-Five Mile BeachEli Creek – swim or float in the clear watersMaheno Shipwreck - take a photo stop at the rusting wreck of the Maheno washed ashore during an out-of-season cyclone in 1935The Pinnacles Coloured Sands – learn of the Butchulla legends surrounding them.Inclusions:National Park FessMorning Tea at a picnic groundPicnic LunchTransfers from Hervey Bay Accommodation to ferry return.The main issues which have been identified by the partners of Green Tour Excursions for the particular tourincluded:On 3 out 10 tours the 4-wheel drive tourist vehicle ran out of fuel which resulted in a 1 hour shortfall ofthe trip on each occasion.On 2 trips the air conditioning of the vehicle failed.There were 18 complaints about poor hygiene relating to cups and cutlery used for morning tea andpicnic lunch.12 customers have expressed concerns of being provided with food from eskis and service vesselsprovided from a plastic container.Version 22of6Group 2016

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Term
One
Professor
david
Tags
Commercial Cookery

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