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claim letter - Because this is an ongoing problem I am...

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Credit Union ONE 400 E. Nine Mile Road Ferndale, Michigan 48220 February 12, 2007 Xerox Corporation PO Box 1000 MS 7060-583 Wilsonville, OR 97070 Attention: Customer Service Department Subject: Faulty WorkCentre Pro C3545 As an office manager for a mortgage company, I am responsible for the purchase and upkeep of our office equipment. I have found Xerox products to be high quality and have turned to them for my office needs. This is why when it came time for me to purchase a copy machine in December of 2005, I chose a WorkCentre Pro C354. When I purchased this printer I bought the one year extended warranty. During the year the WorkCentre had numerous problems requiring service calls from Xerox technicians. The warranty has now expired, and the copier has completely stopped working.
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Unformatted text preview: Because this is an ongoing problem, I am requesting that you continue to honor the warranty terms and repair or replace my WorkCentre Pro C3545. This machine was bought to produce closing packets quickly and precisely. Without the aid of this copier, our business here has been negatively affected. Because of the importance of this machine in the day to day work here, I would like this problem taken care of by March 1, 2007. Any questions can be directed to me at (248) 561-6778. Thank you in advance for your timely cooperation. Sincerely, Clio Chintis Equity Loan Manger Credit Union ONE Enclosure: sales receipt of WorkCentre Pro C3545 work orders from service calls...
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