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Section:Student HCT ID: H00325270Student Name: Mohammed AhmedStudent HCT ID: H00386494Student Name: Ahmed SalemStudent HCT ID: H00370729Student Name: Haitham AliFor Examiner’s Use Only:Course CLOsCLO1CLO2CLO3CLO4CLO5CLO6TotalMarks AllocatedxxxXxXMarks ObtainedInstructions to studentsYou should submit: June 30, 2021
CIS 4203 – IT Strategy and GovernanceGroup ProjectSubmitted to: Dr.Zoheir EzzianeName:ID:Mohammed AhmedH00325270Ahmed SalemH00386494Haitham AliH00370729
Table of ContentsProject Part 1: Developing IT Strategic Plan...................................................................................4Section 1: Introduction & Company Background........................................................................4Section 2: IT Situation Assessment..............................................................................................5SWOT Analysis:...........................................................................................................................5IT and Business Alignment Issues.............................................................................................5-6IT Organization Profile.................................................................................................................6Key IT Projects and their selection Criteria:................................................................................6Current IT Governance Status......................................................................................................7Section 3: Major IT & Business Gaps Analysis............................................................................7Gap 1:...........................................................................................................................................7Impact on business objectives...................................................................................................7Gap 2:...........................................................................................................................................7Impact on business objectives...................................................................................................8Gap 3:...........................................................................................................................................8Impact on business objectives...................................................................................................8Section 4: Strategies and Actions.................................................................................................8Implementation/ Recommendations............................................................................................8Conclusion.................................................................................................................................10Part 2:Outline for Industry Framework.....................................................................................11Section 1: Framework Selection...................................................................................................11Possible Frameworks..................................................................................................................11Reason of Selection.....................................................................................................................11Success Stories............................................................................................................................12Section 2: Framework Overview..................................................................................................12Framework Presentation.............................................................................................................12Scope...........................................................................................................................................13Objectives...................................................................................................................................13Section 3: Framework Implementation.........................................................................................13References………………………………………………………………………………..………16
Project Part 1: Developing IT Strategic PlanSection 1: Introduction & Company BackgroundEtisalat is a leading telecom group that is rapidly expanding in markets, with headquarters in Abu-Dhabi. This company was formed about four decades ago, as the region's first telecommunicationsservice provider. This company serves 154 million customers in more than 16 countries in Africa andthe Middle East with innovative solutions and services (etisalat.com, 2021).Product Services:Mobile plans, internet, and TV packages or gadgets are all provided by thecompany.Size:The company earned a net profit of AED 9.0 billion in 2020, with a net sale of AED 51.7billion.Business Vision:To be the digital future that empowers societies (etisalat.com, 2021)Mission:To provide a best customer service both worldwide and locally by generating attractivereturns to shareholders while developing in the company's long-term sustainability and promotingeconomic growth in all markets where it operates.Objectives:The company's primary objectives include:oAccelerating corporate economic growthoEnhancing the competitiveness of the country in which it worksoReshaping the lives of customers.This study thoroughly examines the company's IT strategy in order to compete on a global scale. Thebusiness picked for the evaluation is already involved in the organization's IT initiatives. As atelecommunications executive, IT is at the heart of the company operations.Eng. Hatem Dowidarwasinterviewed in order to better understand the company's position. The accurate information was sufficientto determine what the company's potential difficulties are and what has to be rectified.

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