Test 3 - Module #16: Enhancing Business Intelligence using...

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Module #16: Enhancing Business Intelligence using IS Readings Chapter 7 (pgs. 265-279) Module 16 PowerPoint Notes Learning Objectives Describe the characteristics that differentiate the operational, managerial, and executive decision-making levels of an organization. Explain the characteristics of the three information systems designed to support each unique level of an organization: transaction processing system, management information systems, and executive information systems. Review/Exam Preparation Compare and contrast the characteristics of the operational, managerial, and executive levels of an organization. What is the difference between "hard" and "soft" data? Hard Data: facts and numbers. Generated by TPS and MIS Soft Data: non-analytical information. Web Based news portals: customizable / delivery to different media Be able to distinguish between "online" and "batch" processing.
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Module #17: Enhancing Business Intelligence using IS, cont'd Readings Chapter 7 (pgs. 280-301) Module 17 PowerPoint Notes Learning Objectives Describe the characteristics of seven information systems that span operational, managerial, and executive levels: decision support systems, intelligent systems, data-mining and visualization systems, office automation systems, collaboration technologies, knowledge management systems, and functional area information systems. Review/Exam Preparation Be able to identify the SEVEN types of information systems that span the three organizational levels. 1. Decision Support System: decision making support for recurring problems. Used mostly at the managerial level. Interaction decision aid. 2. Intelligent Systems: Artificial Intelligence- simulation of human intelligence.
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3. Data Mining and Visualization Systems: Application of sophisticated statistical techniques. “What if analysis” to support decision making. 4. Office Automation Systems: Developing documents, scheduling resources, communicating. (word processing, electronic calendars, email) 5. Collaboration Technologies: Virtual Teams- dynamic task forces. 6. Knowledge Management Systems: generating value from knowledge assets. Collection of technology based systems. Knowledge assets: skills, routines, practices, principles, formulas etc. Used to improve efficiency. Documents storing both facts and procedures. (databases, manuals, diagrams) 7. Functional Area Information Systems: Cross-organizational-level IS. Support specific functional areas and focus on specific set of activities. Be able to distinguish between a decision support system and an expert system. Decision support system (DSS) (p. 280): A special-purpose IS designed to support organizational decision making. Decision making support for recurring problems. “What if analysis” Expert system (ES) (p. 284): A special-purpose IS designed to mimic human expertise by manipulating knowledge—understanding acquired through experience and extensive learning— rather than simply information. “If-then analysis”
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This note was uploaded on 04/18/2008 for the course MIS 250 taught by Professor Wells during the Spring '08 term at Washington State University .

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Test 3 - Module #16: Enhancing Business Intelligence using...

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