Chapter 9 - 1 Chapter 9 0 Group Processes and Work Teams...

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1 Chapter 9 0 Group Processes and Work Teams Groups at work: their basic nature What is a group o A collection of two or more interacting individuals with a stable pattern of relationships between them who share common goals and who perceive themselves as being a group Types of groups o Formal groups Are created by the organizations and are intentionally designed to direct members toward some important organizational goal Command group-a group determined by the connections between individuals who are a formal part of the organization Task groups: organizational group formed around some specific task Permanent committees are known as standing committees Temporary committees are formed for a special purposes known as ad hoc committees or task forces o Informal groups Develop naturally among an organization’s personnel without any direction from the management of the organization within which they operate The key factor is that membership in an interest group is voluntary Friendship groups extend beyond the workplace The basic building blocks of group dynamics Roles: the hats we wear o Role is defined as the typical behaviors that characterize a person in a social context o In organizations, many role are assigned by virtue of an individual’s position o The person holding the role is known as a role incumbent, and the behaviors expected of that person are known as role expectations o As groups develop various members come to play different roles in the social structure-a process referred to as role differentiation o There roles commonly emerge in groups The task-oriented role – refers to the person who, more than anyone else, helps the group reach its goal The socioemotional role-refers to the group member who is quite supportive and nurturant, someone who makes everyone else feel good Self-oriented role-refers to group members who tend to do things for themselves, often at the expense of the group Norms: a groups unspoken rules o Norms may be defined as generally agreed upon informal rules that guide members’ behavior o They are not formal and written o Some norms, known as prescriptive norms, dictate the behaviors that should be performed o Proscriptive norms, dictate specific behaviors that should be avoided o Sometimes the pressure to conform to norms is subtle Status: The prestige of group membership o One potential reward of group membership is the status associated with ebing in that group o Status-the relative social position or rank given to groups or group members by others
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This test prep was uploaded on 04/18/2008 for the course BUSINESS 2400 taught by Professor Deutch-salamon during the Winter '08 term at York University.

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Chapter 9 - 1 Chapter 9 0 Group Processes and Work Teams...

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