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UNLV – MGT 301 – CHAPTER 11 & 12 TEST ANSWERS CH111. Workplace stress diminishes all of the following except_____.a)positive emotionsb)job satisfactionc)organizational commitmentd)job performancee)job turnover2. Matt is frequently nervous, tense, and worried, both at work and at home. He likely scores lowon which of the Big Five personality dimensions?3. Which of the following is nota Big Five Personality dimension?4. Boring, tedious jobs generally reduce people's perceptions of their _____.5. If a manager knows one of his employees has low self-esteem and wishes to enhance it, he should _____.a)provide frequent reminders about improving weaknessesb)avoid delegating work to this employeec)redesign the work so that it is routine and structuredd)reinforce the employee's positive attributes and skillse)avoid giving feedback6. People high in ______ are responsive to others' social and interpersonal cues.
UNLV – MGT 301 – CHAPTER 11 & 12 TEST ANSWERS 7. Those high in this emotional intelligence trait tend to be empathetic.8. _______________ is the ability to control your emotions and act with honesty and integrity in reliable and adaptable ways.9. Organizational ______ tries to explain and predict workplace behavior to help managers better lead and motivate others.a)awarenessb)developmentc)cultured)strategye)behavior