Service Blueprint - Suppor t Backsta ge Actions Backsta Custo ge mer Technolo Actions gy Physic al Eviden ce Custo mer Phase Hampton Inn Service

Service Blueprint - Suppor t Backsta ge Actions Backsta...

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Hampton Inn Service Blueprint Overnight Stay Physic al Eviden ce Custo mer Phase Custo mer Actions Backsta ge Technolo gy Backsta ge Actions Suppor t Hotel Choice & Booking Arrival Overnight Stay Checkout Via Reservation Line or Website Dedicate d Parking/ Unloadin g Station Greeter Lobby/R eservati on Desk Elevator s Bag Cart Clean Room with Technolo gy Amenitie s/Bath Menu Food Appearance Makes Reservation Arrive Give Bags to greeter Check In Go to Room Receive Bags Browse Internet Shower Call Room Service Receive s Food Bill/Roo m Key Desk Parking Loading Station/ Cart Turn in
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