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Unformatted text preview: Interpersonal Communication
Guest Lecturer: James Roberts Old Adage It's not WHAT you say that matters, it's ____________ Sometimes... It's WHAT you say that matters and HOW you say it. How:
Organize Organize Construct Construct Tailor Tailor Words have Power Impact thoughts and actions Shape and reflect culture Make and break relationships Create and label experience Create Labels Sexual Harassment ReLabeling Stewardess Waitress Secretary Cheerleader Defining Words Denotation: literal meaning of a word Connotation: personal and subjective meaning of a word Ex. American Flag Recall: Words don't mean; people mean ReImaging??? Renaming??? Constructing a Verbal Message
Comforting: Show empathy Disparage the other Build up the target Reassurance Reframe the experience George W. Bush
Sept. 11, 2001
Empathy: "The pictures of airplanes flying into buildings, fires burning, huge structures collapsing, have filled us with disbelief, terrible sadness, and a quiet, unyielding anger...... We have seen the decency of a loving and giving people who have made the grief of strangers their own." George W. Bush
Sept. 11, 2001 Disparage the Other: "On September the 11th, enemies of freedom committed an act of war against our country...... They are murderers......They are traitors of their own faith." George W. Bush
Sept. 11, 2001 Build up the Target & Reassurance: "America is successful because of the hard work, and creativity, and enterprise of our people. These were the true strengths of our economy before September 11th, and they are our strengths today. (Applause.) " George W. Bush
Sept. 11, 2001 Reframe: "As long as the United States of America is determined and strong, this will not be an age of terror; this will be an age of liberty, here and across the world. (Applause.) " George W. Bush
Sept. 11, 2001
Conclusion (All strategies in order): "Great harm has been done to us. We have suffered great loss. And in our grief and anger we have found our mission and our moment. Freedom and fear are at war. The advance of human freedom the great achievement of our time, and the great hope of every time now depends on us. Our nation this generation will lift a dark threat of violence from our people and our future. We will rally the world to this cause by our efforts, by our courage. We will not tire, we will not falter, and we will not fail. (Applause.) " ...
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This note was uploaded on 04/16/2008 for the course CMS 315M taught by Professor Daly during the Spring '07 term at University of Texas.
- Spring '07