chap 1 - Chapter I Why Study Intercultural Communication?...

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Chapter I – Why Study Intercultural Communication? I) Practical Reasons to Study Intercultural Communication a. Adapting to Global and Domestic Workplace Diversity b. Improving Multicultural Health Care Communication c. Engaging in Creative Problem Solving d. Enhancing Intercultural Relationship Satisfaction e. Deepening Self-Awareness f. Fostering Global and Intrapersonal Peace II) Intercultural Communication Flexibility a. Knowledge, attitude, and skills i. Learning of the essential themes/concepts in ICC flexibility ii. Cognitive layer – willingness to be open-minded; Affective layer – emotional commitment to take time to learn and reflect our own iii. Integrate knowledge/responsive attitude with adaptive IC practice b. Flexible intercultural communication: Four Criteria i. Appropriateness ii. Effectiveness iii. Communication adaptability iv. Communication creativity III) Mastering Intercultural Communication Flexibility a. A staircase model: Unconscious incompetence conscious incompetence
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This note was uploaded on 04/18/2008 for the course COMM 109 taught by Professor Carpenter during the Fall '07 term at NYU.

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chap 1 - Chapter I Why Study Intercultural Communication?...

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