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250_Notes_2B - results to turn out Levi Strauss SSC – BSC...

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ACCT 250 – ACCOUNTING FOR DECISION MAKING NOTES – CHAPTER 2B SPRING 2008 SUMMARY Here we discuss the Balanced Scorecard (BSC), a tool to measure financial and non- financial CSFs, and Value-Chain Analysis. NOTES 1) Balanced Scorecard (BSC) A tool for measuring both financial and non-financial strategic CSFs Provides support for driving strategy throughout the organization a) 4 perspectives Learning and innovation – focus on employee training and development and product or process innovation Internal processes – focus on efficiency of manufacturing and operations Customer – focus on customer satisfaction and market growth Financial performance – focus on traditional financial metrics b) Leading vs. lagging indicators Lagging indicators – backward looking measures, how did we do? Leading indicators – forward looking measures, how can we expect financial
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Unformatted text preview: results to turn out? Levi Strauss SSC – BSC example 81df924d1a0228d1004bf372f98e3391ebba5a3e.doc PAGE 1 OF 2 ACCT 250 – ACCOUNTING FOR DECISION MAKING NOTES – CHAPTER 2B SPRING 2008 2) Value-Chain Analysis • A strategic process to better understand competitive advantage = the key factors driving a firm’s success vs. their competitors • Identify methods to increase value to customers or reduce costs a) A multi-step process • Identify primary activities undertaken to delivery product/service to customers • Increase customer value o Understand strategy o Identify opportunities for added value o Identify opportunities for reduced cost o Exploit linkages Work P2-34 81df924d1a0228d1004bf372f98e3391ebba5a3e.doc PAGE 2 OF 2...
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