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IS 300Final ExamFocus AreasCh. 9Web 2.0: a loose collection of information technologies and applications, plus the Web sites that usethem. These Web sites enrich the user experience by encouraging user participation, socialinteraction, and collaboration.Sites often harness collective intelligence (e.g., wikis); deliverfunctionality as services, rather than packaged software (e.g., Web services); and feature remixableapplications and data (e.g., mashups).There are sixWeb 2.0 information technology tools: AJAX,tagging, Really Simple Syndication, blogs, microblogs, and wikis. There aretwo major typesof Web2.0 sites: social networking sites and mashups.Wikis:a Web site made up entirely of content posted by users. Wikis have an “edit” link on eachpage that allows any user to add, change, or delete material, thus fostering easy collaboration.Social Capital:refers to the number of connections a person has within and between socialnetworks.Social computing in Human Resource management:HR departments in many organizations usesocial computing applications primarily in the areas of recruiting and training. Both recruiters and jobseekers are moving to online social networks as recruiting platforms. Several companies use virtualworlds for training purposes.Ch. 10Transactional processing systems:supports the monitoring, collection, storage, and processing ofdata from the organization’s basic business transactions, each of which generates data. The TPScollects data continuously, typically in real time.Enterprise Resource Planning Systems:are designed to correct a lack of communication among thefunctional area IS. ERP systems resolve this problem by tightly integrating the functional area IS via acommon database. For this reason, experts credit ERP systems with greatly increasing organizationalproductivity. ERP systems adopt a business process view of the overall organization to integrate theplanning, management, and use of all of an organization’s resources, employing a common softwareplatform and database.