HR place in organization
HRM—concerns the personnel policies and managerial practices and systems that influence the workforce.
Regardless of size, activities involved in HRM are pervasive throughout the org.
Line managers will spend more than 50% of their time involved in HR activities: hiring, evaluating, disciplining, and
Effectiveness which line mgmt performs HRM functions with the tools, data, and processes provided by HRM specialists is
key to competitive advantage through HRM.
Spina: HRM focus should always be maintaining and, ideally, expanding the customer base while maintaining and, ideally,
maximizing profit. HRM has a whole lot to do with this focus regardless of the size of the business, or the products or
services you are trying to sell.”
Performance Mgmt and Appraisal
Employee Training and Organization Development
Reward Systems, Benefits, and Compliance
American workers are more ethnically diverse, more educated, more cynical toward work and org, getting older, and
becoming less prepared to handle the challenges of work today.
It is estimate that by 2010 only 15% of the US workforce will be native born white males.
Greater proportion of women and minorities have entered the workforce and are beginning to move into previously white,
male-dominated positions, including managers, lawyers, accountants, medical doctors, and professors.
Nearly 90% of growth in US workforce from 1995 to 2005 came from women, immigrants, AA, Hispanics, Asian origins.
More dual career couples. “Typical” US worker in the past was a male, often white, who was a member of a single earner
household. --Fewer than 20% of today’s employees.
Foreign born population from 9.6m in 1970 to 30m in 2005 reflects the very high rate of international migration.
Retirement of baby-boomers generation, 1946-1964, expected to create a smaller workforce and decrease economic output.
Larger # of workers over the age of 40, age discrimination litigation increase—acquire more family life responsibilities.
Implement programs on diversity, more flexible work schedules, better training programs, child and elder care arrangements,
career development strategies.
Customer Value and Corporate Social Responsibility (CSR)
Many customers seek out products and services at least to some extent as a function of the reputation of the organization
selling the product or service in matters not directly related to the cost or quality of the particular product or service.
Olympics—the basic sense of American pride and excellence that goes with the Olympics tends to rub off onto the company.
Customer value is affected by this connection.