BA 330 CH9 Quiz - Question 1 1 1 pts The foremost...

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Question 1 1 / 1 pts The foremost requirement of any expression of sympathy is that it be sincere. True False Question 2 1 / 1 pts Expressions of sympathy should be long and eloquent. True False Question 3 1 / 1 pts What is the advantage of front-loading a routine message? It makes it easier to grab the reader's attention. It enables you to elaborate on non-important matters at the end. It is an efficient way to make an email less bulky. It ensures that the recipients perceive your message as unbiased. It ensures that the tone of your message is other-oriented. Question 4 1 / 1 pts Which of the following accurately describes the act of setting expectations for others? Stating goodwill in a message for setting expectations conveys weakness.
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Only senior management ever have to set expectations for their subordinates. First-time managers are the people who are most comfortable telling others what to do. The way in which you set expectations for others will not affect your credibility. Setting expectations is directly tied to your ability to foster interpersonal trust in the workplace. Question 5 1 / 1 pts Even in today's flatter organizations, being bossy to the boss can be counterproductive. True False Question 6 1 / 1 pts What are claims? guidelines for how employees should communicate and cooperate with one another requests for other companies to compensate for or correct the mistakes they have made updates to policies and procedures, notices of events, and other correspondences detailed timelines by which work should be accomplished satisfactorily codes of conduct for employees Question 7 1 / 1 pts While drafting a routine message, you should
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place the primary message at the end use very long sentences and paragraphs avoid using bullets or numbers ensure the tone of the message is reader-centered avoid using the recipient's name Question 8 1 / 1 pts How can you prevent employees and customers from ignoring announcements? Reward customers and employees for reading announcements. Ask employees and customers to take turns writing the announcements. Use a specific, catchy subject line that creates interest. Include links to funny articles or videos in every announcement. Request a read receipt for each announcement. IncorrectQuestion 9 0 / 1 pts When conducting a FAIR test on a routine message, the most important aspect to consider is respect. True False
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Question 10 1 / 1 pts Skip to question text. Lok meets with the team he oversees and gives each team member a spreadsheet that shows when various states of the project are due. The assignments for each team member are shown in a different color. What aspect of setting expectations has Lok just done?
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