BA 330 CH11 Quiz - Question 1 1 1 pts Which of the...

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Question 1 1 / 1 pts Which of the following is an advantage of delivering bad news in person? One can effectively clarify and explain the bad news when it is delivered in person. Verbal delivery of bad news provides directions that bad-news recipients can refer to later. Verbal delivery of bad news message requires less time than written delivery. Compared to written delivery, verbal delivery can deliver bad news to more people more effectively. Compared to written delivery, verbal delivery results in better documentation of the message. Question 2 1 / 1 pts Geraldo's tendency to be evasive when delivering bad news will not affect the way others perceive his credibility. No answer text provided. True No answer text provided. False Question 3 1 / 1 pts Business professionals may consider using a less-rich channel of communication when bad news becomes more controllable, less likely, and/or less severe.
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True False No answer text provided. No answer text provided. Question 4 1 / 1 pts Skip to question text. At an annual training meeting, Watson says, "Managers have to stop using the good news-bad news-good news approach for performance reviews. It gives poor performers a false sense that their work is acceptable." Watson is asking the managers to stop applying the ______ approach to delivering bad news. buffer sandwich direct sugarcoat teaser Question 5 1 / 1 pts Which component of the FAIR test refers to the transparency of the motives and reasoning of the person delivering the bad news? impact
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audience respect fact access Question 6 1 / 1 pts Delivering bad news without knowing the details tends to cause unnecessary anxiety among receivers. True No answer text provided. False No answer text provided. Question 7 1 / 1 pts Which aspect of bad news relates to the probability of the bad event occurring? consequences severity likelihood
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adaptability controllability IncorrectQuestion 8 0 / 1 pts Barb has just been told that her job is about to be eliminated. This is an event over which she had no control. No answer text provided. False True No answer text provided. Question 9 1 / 1 pts Oskar has to write a letter rejecting a customer's request for a replacement for her five-year-old air conditioner, which is past its warranty. Which of the following is an appropriate buffer statement he might use? Our records show that you decided not to renew your service contract when we contacted you. Are you certain you did the recommended yearly maintenance of your air conditioning unit? The warranty on your air conditioning unit expired two years ago. I am sorry to hear that your air conditioner has broken down during this heat spell. We are sorry that the air conditioning unit we installed is no longer working.
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Question 10 1 / 1 pts A person who has to deliver a bad-news message should gather as much information as possible from a variety of sources to reduce the controllability of the situation.
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