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Field Exercise Report Lincoln Industries Nick Cluff Bellevue UniversityProfessor SavicFeb 27, 20161
Lincoln Industries Field Report The Details behind the Operation of Lincoln IndustriesI had the opportunity to Interview Billy Gist (office 402-475-3671 mobile 402-619-5296) he is one of Lincoln Industries Operations Managers. He also took me on a site tour which was very insightful and interesting to see a large facility and how it operates on a day to day basis. Lincoln Industries, formerly known as Lincoln Plating, was founded in 1952 by Dale LeBaron. Over the following two decades, what began as a small custom shop specializing in made-to-order solutions for consumers shifted to an organization focusedon serving the needs of regional businesses.Then another shift began. Over time, plating became only one piece of the solution theywere offering to customers. As their growth became more aggressive and their people became proficient in the complete process of delivering finished metal components, the company definitively stepped into a new role as a manufacturer. They then changed their name to Lincoln Industries.Today, Lincoln Industries is a large-scale manufacturer of finishing-intensive products and serves a national customer base. They did 145 million in sales last year and growing. They are well-positioned to meet the changing needs of their customers and evolve with the continually changing industry.The purpose of this paper is to analyze in detail the operations management of Lincoln Industries. Then to measure their performance in accordance with Operations Management Strategies and policies. For this purpose various aspects, and topics will be covered. These are Service and product design, quality management, process and capacity design, location, layout design, human resources, supply chain management, 2
Lincoln Industries Field Report inventory planning, just in time management, scheduling, maintenance management and recommendations for improvement. Service and Product DesignLincoln Industries offers a wide range of finishes from chrome plating to thermal resistance coatings. They have three levels of product. One is their commercial products which consist of getting a shipment of product from a customer and coat to their specifications. The product is then shipped back to the customer. This is about 20% of their sales. The second is called tier 2 level where they are involved with other preferred vendors and manufacturers to get the finish product to the customer. They have involvement with the product all the way to the finish product. This level is about 30% of their revenue. The last level of business is called tier 1. This is where they are contracted to get the product form an idea all the way through to a finish product being delivered to the customer. They employ designers and engineers for this portion of their business. They will even manage the sub contract work for the customer within this section of business. This level account for about 50% of their annual sales.