Collection u2013 MBA675-T303 Operations & Logistics in the...

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Precalculus
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Chapter 9 / Exercise 40
Precalculus
Hostetler/Larson
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3/6/2016 Collection – MBA675­T303 Operations & Logistics in the (... ; 1/34 Collection Users can Collect posts into a printable, sortable format. Collections are a good way to organize posts for quick reading. A Collection must be created to tag posts. More Help Thread: Dempsey ­ State Street Bank Wire Operations 30 Questions Post: Dempsey ­ State Street Bank Wire Operations 30 Questions Author: Posted Date: January 3, 2016 7:46 AM Status: Published William Dempsey – Field Exercise Project 30 Questions – Jan 3, 2015 The operation that I have selected for my project is the State Street Bank of Boston and specifically the Wire Transfer Operations Department. They process about 50,000 transactions per day with a total transaction dollar amount of $XXX.XX. Following are 30 questions I plan to ask them about their operation. 1. What service do you provide? 2. Who are your customers and where are they located? 3. What are your inputs and outputs? 4. Who are your suppliers that you need to make your operationsuccessful? 5. Can you please explain your process and transaction flow? 6. How do you currently measure your customer satisfaction? 7. What metrics are available to help ensure you are meeting customerexpectations? 8. Have you applied any tool like Six­Sigma to help improve yourefficiencies? 9. How many people are needed to complete a production day? 10. What type of training do these people need? 11. What are your specific volumes per day for both transaction and dollarvolume? 12. Where are your operations people located? (ie. Primary and back upsites) 13. How does your workforce cover increased volume during peak times? 14. When are your peak volumes and can you anticipate them to plancapacity? 15.Does your transaction flow compliment the physical location of yourprocessing staff?
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Precalculus
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Chapter 9 / Exercise 40
Precalculus
Hostetler/Larson
Expert Verified
16. How much staff turnover do you have on an annual basis? 17. Who are your competitors? 18. What are your average costs per transaction? 19. Is your operation profitable?

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