Week 3 discussion board - &Logisticsinthe Collection...

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2/21/2016 Collection – MBA675­T303 Operations & Logistics in the (... ; 1/34 Collection Users can Collect posts into a printable, sortable format. Collections are a good way to organize posts for quick reading. A Collection must be created to tag posts. More Help Thread: Chris Holder #9 Post: Chris Holder #9 Author: Posted Date: December 17, 2015 4:39 PM Status: Published What is the Malcolm Baldrige award? Explain its significance. Search the internet for a company that has recently won this award. Why did this company receive the Baldrige? Provide the web site for this company. The Malcolm Baldrige award (or Baldrige Performance Excellence Program) is given to those companies who have enhanced quality. The award is named after the late secretary of commerce and was signed into law by congress in August of 1987 (Krawjewski, Malhortra, & Ritzman, 2015, p. 118). Other than being recognized as an award recipient the major benefit is the application process itself. The NIST website states it is one of the “best, most cost­ effective, most comprehensive performance assessments [an] organization can find.” (NIST). The Baldrige Performance Excellence Program is a different then ISO 9000 standards as it awards firms that exceed the standard. In 2009 and 2015 munitions firm MidwayUSA based out of Columbia, MO won the Baldrige award for the small business sector. MidwayUSA uses a Performance Improvement System that helps stays focused on customer service. MidwayUSA’s customer approval ratings surpassing 90% since 2006 and earning customer retention rate of 23% for the 2013­2014 period. MidwayUSA not only looks ate customer satisfaction but employee satisfaction as well. MidwayUSA promotes from within with 80% of management positions being filled from the ranks. MidwayUSA uses a Leadership Development Candidate process to help identify and mentor future company leaders. From 2004 to 2015 employee satisfaction and engagement rate rose 7%. MidwayUSA leads their industry with an 83% in­stock product rate which is achieved by highly effect supply chain management. This supply chain has also increased inventory turns from 5.2 to 7.8 between 2004 and 2015. Their website can be found here: Christopher Holder
2/21/2016 Collection – MBA675­T303 Operations & Logistics in the (... ; 2/34 (Post is Read) Krawjewski, L. j., Malhortra, M. K., & Ritzman, L. P. (2015). Operations Management: Processes and Supply Chains. Boston, MA: Pearson. NIST. (n.d.). Baldrige Performace Excellence Program . Retrieved from National Institue of Standars and Technology: Thread: Chris Holder #9 Post: RE: Chris Holder #9 Author: Posted Date: December 17, 2015 5:56 PM Status: Published (Post is Read) It is a very interesting award, to say the least ....... almost like a good samaritan award that a corporation can be given. Enhancing product and company quality

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