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PROJ410 – Case Study 1BPO and Cloud Computing(Due Week 3)Bob Smith, CEO of Smith’s Information Services, Inc., was studying the replacement of thecompany's data center by an outside service. Smith’s Information Services, located in Lexington,Massachusetts, was in the midst of a corporate overhead reduction program. As part of thisprogram, Bob had been assigned the task of reviewing opportunities in outside sourcing for datacenter services. He was expecting a report on this issue at the next executive meeting in threedays.Smith’s Information Services Cost Reduction ProgramSmith’s Information Services is a $2 billion firm with sales in consumer information. It enjoyedhigh overall growth until fierce competition flattened sales and decreased profits sharply twoyears ago. Since then, corporate cost and overhead reduction efforts were widespread. The CIOwas in charge of the data center and has been investigating the possibility of a business processoutsourcing project that would move the data center to the cloud.
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Business process outsourcing,Data center,information services