Mini-Case Study: The Back to School Crunch at Global Green Books Publishing Global Green Books Publishingis a successful printing and publishing company. Just two yearsold, it has taken on a great new customer, a local college that needs customized eBooks. To deal with this new customer, they have hired several new part time employees to help them with their publishing business, some of them students at the college with flexible hours. As the new school year drew closer, the orders started coming in. They had been told how many different printing jobs the college would need, but they weren’t all arriving at once, and orders were quite unpredictable in arriving from the professors at the college. Some professors needed rush orders for their classes. When Global Green Books finally got the orders, some ofthese jobs were much larger than they had thought they would be. Printing these orders turned out to be very challenging. Not all of the new student hires were trained for all of the printing and binding equipment used to print and assemble to books. Someof them often made mistakes, some workers called off from work due to other demands, and there were often not enough people available to get all the work done before deadlines.