Unit 25 Supporting Business Activities

Unit 25 Supporting Business Activities - Unit 25 Supporting...

Info icon This preview shows pages 1–4. Sign up to view the full content.

Edexcel BTEC Level 3 Nationals specification in Business – Issue 1 – January 2010 © Edexcel Limited 2009 1 Unit 25: Supporting Business Activities Unit code: Y/502/5456 QCF Level 3: BTEC National Credit value: 10 Guided learning hours: 60 Aim and purpose The aim of this unit is to enable learners to understand the importance of providing effective and efficient support for an organisation, and be able to develop skills and knowledge for carrying out tasks to support business activities. Unit introduction Supporting business activities offers learners the opportunity to perform a wide range of different roles across all industries and sectors, such as manufacturing, service providers and retail. This unit examines the variety of tasks performed in support roles which provide a sound basis for progression to supervisory and management positions. Every business organisation needs efficient support, not only to achieve the organisation’s purpose and values, but also to survive in the competitive business world. Large organisations might have a centralised department to support different functional areas such as finance, customer service and human resources. This unit looks at the support function either as part of a larger team or as an assistant to an individual. Smaller organisations’ infrastructures are often not so clearly defined and the support needs may be met through one role, such as reception or a secretarial office. Whatever the size of the organisation, or the range of tasks performed, people working in support roles need to have excellent communication and interpersonal skills, including problem solving and time management. The ever-expanding global marketplace means that people working in support roles, such as sales support or customer service, need an appreciation of cultural differences, especially if they are likely to interact with international customers or colleagues. Often the support function is situated in an office environment. In this unit learners will understand that contributing to reviewing the effectiveness of systems and procedures is essential to ensuring that the workplace is organised in order to meet organisational and legal requirements for policies and procedures, as well as being conducive to safe and efficient working. Finally in this unit, learners will be able to demonstrate their own planning and support skills when carrying out a range of tasks to support the business function.
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Edexcel BTEC Level 3 Nationals specification in Business – Issue 1 – January 2010 © Edexcel Limited 2009 2 Learning outcomes On completion of this unit a learner should: 1 Know the purpose of supporting organisational activities 2 Understand the support role in the structure of organisations 3 Know the requirements for reviewing support services 4 Be able to plan work and carry out a support role.
Image of page 2
3 Edexcel BTEC Level 3 Nationals specification in Business – Issue 1 – January 2010 © Edexcel Limited 2009 Unit content 1 Know the purpose of supporting organisational activities
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern