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Pairs assignment.docx - HUMA4 (41A)Training and Development...

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HUMA4 (41A)Training and DevelopmentPairs AssignmentChesta Yadav4345769Submitted to Alicia MignardiDue Week 6
The ABC Company is a telecommunications company that has been in business for fifteenyears. In the past year, the ABC Company’s customer service call centre has experienced highstaff turnover and many customer complaints. Specifically, staff have been rude to customerson the phone and have not been able to address questions from customers appropriately andstaff do not follow-up with customers. You have been asked to assist the ABC Company inaddressing staff turnover and customer complaints in the customer service call centre.Q1. Describe the issue or the performance gap.(6 marks)
Q2. What will be the training objectives, training content, training methods?(8 marks)
Training Design and Delivery:

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Winter
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