Case 7-2 - Situation Case 7-2 Air Quality Systems Inc 1 Patrick Wallace is Air Quality Systems Incs plant manager 2 Patrick found a serious quality

Case 7-2 - Situation Case 7-2 Air Quality Systems Inc 1...

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Case 7-2: Air Quality Systems, Inc.Situation:1.Patrick Wallace is Air Quality Systems Inc’s plant manager2.Patrick found a serious quality problem with the company’s main product line and he had to react immediately to the problem3.AQS had acquired a reputation in the industry for high quality and technological innovation4.AQS had advantages on design, assembly, steel fabrication and the manufacture of HRV5.sales of HRVs accounting two-thirds of the total6.supply of the most critical components were single sourced and less important were purchased by the basic of low cost7.ASQ sold products to large distributors, then to wholesalers, independent contractors8.Large wholesalers and contractors also could buy products directly from AQS9.AQS also manufactured 20 products for over a dozen large companies with their own brand name10. the quality problem mostly happens with the damper door for HRVs11. Patrick doesn’t know how long the quality problem had existed12. Patrick had not contacted Suffolk and customers13. Some customers was disappointed about the delay as Patrick had stopped all HRV deliveries14. Patrick want to avoid similar problems in the futureBasic issues:1.Outsourcing strategy 2.Total quality management3.Continuous improvement4.Six sigma5.Statistical process control6.The quality assurance and quality control group
7.Assuring the quality of purchased services supplier certification8.Quality and timing issues9.

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