Communication Assignment 9

Communication Assignment 9 - made my employees understand...

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One of the most important parts of listening is the understanding of what is being said. I would make sure that everyone in the department is listening to our customers, and that they understand what the customer’s concern is. Some people just listen for the root of the problem, while others are there in body, but not in spirit. I would make sure that I
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Unformatted text preview: made my employees understand that they need to understand the customers concern. I would also try to get them, if possible, to look at the customers, so that they could get an even better understanding of the problem and how it is affecting them....
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