hw 1 - What probability of good quality on each meal...

Info icon This preview shows page 1. Sign up to view the full content.

View Full Document Right Arrow Icon
IE4230 Spring 2015, Homework 1 Textbook: Statistical Quality Control: A modern introduction, Douglas C. Montgomery,7 th edition Readings Chapter 1 Exercise 1. What are the three technical tools used for quality control and improvement? 2. What is meant by the cost of quality? 3. Reconsider the fast-food restaurant visit: A customer orders a typical meal: a hamburger (with bum, meat, special sauce, cheese, pickle, onion, lettuce and tomato), fries and a soft drink discussed in the chapter. This product has ten components: What level of quality would you consider acceptable for the family of four on each visit and annually?
Image of page 1
This is the end of the preview. Sign up to access the rest of the document.

Unformatted text preview: What probability of good quality on each meal component would be required in order to achieve these targets? 4. Suppose you had the opportunity to improve quality in a hospital would you look to as opportunities for quality improvement? What metrics would you use as measures of quality? 5. It is widely acknowledged that service quality is more difficult to evaluate. Do you have any ideas about the characteristics of service quality?...
View Full Document

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern