Lab 3-2 - GUI and IOS Intermediate Administration - CHAPTER 8 GUI and IOS Intermediate Administration This chapter focuses on using the graphical user

Lab 3-2 - GUI and IOS Intermediate Administration - CHAPTER...

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This chapter focuses on using the graphical user interface (GUI) and command-line interface (CLI) to manage the Cisco CallManager Express (CME) router and the Cisco IP Phones. For the most part, the GUI is used, but the router is constantly examined to see the results of these changes, because some of these commands are not detailed in other chapters. This is a good way for those who prefer the CLI to see some new commands and for those who prefer using the GUI to see a new method of configuration. Web Administrators The main administrative account used for the web-based GUI is the System administrator . The System administrator, by default, has access to all the web-based menus. Another type of administrative account is the Customer administrator. The Customer administrator lets people such as those who work on a help desk or who are on site manage some common features on the phones. By default, the Customer administrator account can change the same features as the System administrator. Some companies may want to limit the features available to help desk or tech support staff. The Customer administrator account can be customized to remove various functions. An example is provided later in this chapter in Lab 8-2. Phone User Accounts Lab 8-3 shows how to create accounts for users to allow them to manage their own phone through a web interface. This type of account is called a phone user . This is useful if an employee is out sick and needs to forward his or her phone to another location. Users can also create their own speed dials using this method. ephone Versus ephone-dn CallManager Express calls a physical IP Phone an ephone , which is short for Ethernet phone. A phone line associated with an ephone is called an ephone-dn , which is short for Ethernet phone directory number. ephones have characteristics associated with them such as model numbers, button configuration, MAC address, speed dials, and usernames/passwords. The usernames and passwords are so that the users can manage them remotely. ephone-dns have phone numbers associated with them. You can also see configuration features such as call forwarding and timing settings associated with them. CHAPTER 8 GUI and IOS Intermediate Administration
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Blind Transfers and Consultative Transfers Lab 8-4 deals with transferring calls. Two new terms are associated with call transfers: a73 A blind transfer is the default. The phone that receives a transferred call cannot see the phone num- ber from which the call was transferred—only the number where the call originated. Some companies do not like this default behavior. They want to know the phone number of the person who transferred the call. This would be the case if you want to receive calls transferred from your sec- retary, but not calls from the general switchboard.
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