This chapter focuses on using the graphical user interface (GUI) and command-line interface (CLI) tomanage the Cisco CallManager Express (CME) router and the Cisco IP Phones. For the most part, theGUI is used, but the router is constantly examined to see the results of these changes, because some ofthese commands are not detailed in other chapters. This is a good way for those who prefer the CLI to seesome new commands and for those who prefer using the GUI to see a new method of configuration.Web AdministratorsThe main administrative account used for the web-based GUI is the System administrator. The Systemadministrator, by default, has access to all the web-based menus.Another type of administrative account is the Customer administrator. The Customer administratorletspeople such as those who work on a help desk or who are on site manage some common features on thephones.By default, the Customer administrator account can change the same features as the System administrator.Some companies may want to limit the features available to help desk or tech support staff. The Customeradministrator account can be customized to remove various functions. An example is provided later in thischapter in Lab 8-2.Phone User AccountsLab 8-3 shows how to create accounts for users to allow them to manage their own phone through a webinterface. This type of account is called a phone user. This is useful if an employee is out sick and needsto forward his or her phone to another location. Users can also create their own speed dials using thismethod.ephone Versus ephone-dnCallManager Express calls a physical IP Phone an ephone, which is short for Ethernet phone. A phone lineassociated with an ephone is called an ephone-dn, which is short for Ethernet phone directory number.ephones have characteristics associated with them such as model numbers, button configuration, MACaddress, speed dials, and usernames/passwords. The usernames and passwords are so that the users canmanage them remotely.ephone-dns have phone numbers associated with them. You can also see configuration features such as callforwarding and timing settings associated with them.CHAPTER 8GUI and IOS Intermediate Administration
Blind Transfers and Consultative TransfersLab 8-4 deals with transferring calls. Two new terms are associated with call transfers:a73Ablind transferis the default. The phone that receives a transferred call cannot see the phone num-ber from which the call was transferred—only the number where the call originated.Some companies do not like this default behavior. They want to know the phone number of the personwho transferred the call. This would be the case if you want to receive calls transferred from your sec-retary, but not calls from the general switchboard.