Study Guide 2 - Question1 6.67/6.67pts"Virtualoffices"...

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Question 1 6.67 / 6.67 pts "Virtual offices" that give everyone on a team access to the same set of resources and information  are called    instant messaging software.      extended databases.   Correct!    shared workspaces.      videoconferencing systems.      none of the above.   Shared workspaces are online virtual offices and give everyone on a team access to the same set of resources and information: databases, calendars, project plans, pertinent messaging and  exchanges, reference materials, and team-created documents. They are also sometimes called  intranets and extranets.   Question 2 6.67 / 6.67 pts Active listening involves    thinking of what you will say next, while others are speaking.  
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   allowing your mind to multitask while others are speaking.     playing "devil's advocate" and thinking of ways to disagree, even before the other person has  finished speaking. Correct!   making a conscious effort to truly hear and understand what the other party is saying.   working to overhear coworkers' conversations, even if they are unaware that you are listening. Active listening occurs when a person makes a conscious effort to turn off their own filters and  biases to truly hear and understand what the other party is saying. They ask questions to verify key  points and encourage the speaker through positive body language.   Question 3 6.67 / 6.67 pts Based on the expectations of today's younger employees, listening skills    are still important, but only for managers.      have become less of an emphasis in leading U.S. business schools.      rank low on the list of what employees look for in job candidates.     have become less important than in years past, when face-to-face interaction was more prevalent.
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Correct!    have become even more vital for managers.   Today's younger employees place a high premium on being heard, so listening is becoming even  more vital for managers. In fact, many of the leading business schools in the U.S. have begun  retooling their curricula in recent years to put more emphasis on soft skills such as listening. With  increasing diversity and competition, listening skills are more important. Some 80 percent of top  executives say that listening is the most important skill needed to get things done in the workplace.  All employees, not just managers, need to be able to listen in order to get things done.
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