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CLASS_7 - Session#7 PRODUCTION/OPERATIONS(P/O WHAT DO YOU...

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Session #7 PRODUCTION/OPERATIONS (P/O) WHAT DO YOU MAKE? HOW DO YOU MAKE IT? WHERE DO YOU MAKE IT? AND/OR HOW DO YOU PROVIDE IT? 1
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Session #7 P RODUCTION: CREATION OF A PRODUCT BY TURNING INPUTS SUCH AS RAW MATERIALS, NATURAL RESOURCES, INFORMATION, CAPITAL, TECHNOLOGY AND HUMAN RESOURCES INTO OUTPUTS. OPERATIONS MANAGEMENT: THE PROCESS OF MANAGING THE PRODUCTION FUNCTION OF A COMPANY 2
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Session #7 PRODUCTION/OPERATIONS MAJOR FUNCTIONAL AREA OF A BUSINESS - COST (OPERATING AND CAPITAL) - IMPACTS CUSTOMERS P/O INFLUENCED BY: - CUSTOMER EXPECTATIONS - TECHNOLOGY - COMPETITION - SUPPLIER ROLES 3
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Session #7 PRODUCTS VS. SERVICES COMPONENTS IN PROVIDING PRODUCTS (GM AND A CAR) INCLUDE SUCH ACTIVITIES AS… R&D DESIGN ENGINEERING TESTING MANUFACTURING QUALITY CONTROL DISTRIBUTION (DEALERSHIPS) COMPONENTS IN PROVIDING SERVICES (SOUTHWEST AIRLINES) INCLUDE SUCH ACTIVITIES AS… PILOTS CABIN CREW PLANE MAINTENANCE RESERVATIONS TICKETING GROUND FACILITIES PERSONNEL GATE PERSONNEL 4
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Session #7 GOALS OF PRODUCTION/OPERATIONS ARE TO
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