Untitled2 - Exam Name MULTIPLE CHOICE Choose the one...

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Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) One of the five basic performance objectives is speed. Speed has a number of effects on the internal operation. It: A) Reduces inventories and increases risk B) Increases inventories and reduces risk C) Reduces inventories and reduces risk D) Increases inventories and increases risk 1) Answer: C Explanation: A) B) C) D) 2) An operation that relies on repeat business will seek to primarily focus on which of the performance objectives? 2) 3) Slack defines the Five Performance Objectives for Operations as: 3) 4) The major stakeholders of the organisation, who must be satisfied by the operations function are: 4) 1
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5) A company which specialises in high variety and the frequent introduction of new products/services would seek to primarily focus on which of the performance objectives? A) Speed B) Flexibility C) Quality D) Cost 5) Answer: B Explanation: A) B) C) D) 6) Quality means different things to different operations. Please match the most appropriate organisation to this standard: Customers are consulted and kept informed. A) Hospital B) Automobile plant C) Bus company D) Supermarket 6) Answer: A Explanation: A) B) C) D) 7) Quality means different things to different operations. Please match the most appropriate organisation to this standard: The product is reliable. A) Hospital B) Automobile plant C) Bus company D) Supermarket 7) Answer: B Explanation: A) B) C) D) 8) Quality means different things to different operations. Please match the most appropriate organisation to this standard: The timetable is accurate. A) Hospital B) Automobile plant C) Bus company D) Supermarket 8) Answer: C Explanation: A) B) C) D)
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