Untitled17 - Exam Name MULTIPLE CHOICE Choose the one...

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Exam Name___________________________________ MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the question. 1) The Operations view of quality is 'quality is consistent conformance to customers' expectations'. By this it is meant that: A) The product must be right every time, irrespective of cost to the operation B) Anything the customer wants and desires should be provided by the organisation C) The product will be seen as synonymous with innate excellence D) There are clear specifications consistently met that provide customers with what they would realistically believe they should receive 1) Answer: D Explanation: A) B) C) D) 2) The product - based approach is concerned with making products or providing services that are free of error and that conform precisely to their design specification. A) True B) False 2) Answer: B Explanation: A) B) 3) The value - based approach takes the manufacturing definition a stage further and defines quality in terms of cost and price. A) True B) False 3) Answer: A Explanation: A) B) 4) Which of the following is an indirect benefit of improved quality? A) Improved image B) Reduced scrap C) Reduced inventory D) Reduced cost of inspection 4) Answer: A Explanation: A) B) C) D) 5) Which of the following is an indirect benefit of quality improvements? 5) 1
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6) Which function is mainly responsible for ensuring that the actual product or service conforms to its internally specified quality level? 6) 7) Which function is mainly responsible for ensuring that promises made to customers concerning the product or service can be delivered by the operation in reality? 7) 8) What term is used to describe producing a product or providing a service to its design specification? A) Designed quality achievement B) Output quality C) Conformance to specification D) Specified quality 8) Answer: C Explanation: A) B) C) D) 9) Step 5 of quality planning and control involves: A) Finding and correcting causes of poor quality B) Deciding how to measure each quality characteristic C) Controlling quality against set standards D) Continuing to make improvements to quality 9) Answer: A Explanation: A) B) C) D)
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