QUIZ Ch 1 - Chapter 01 Practice Quiz Chapter 01 Practice...

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2/4/2016 Chapter 01 Practice Quiz 1/4 Chapter 01 Practice Quiz Every business is managed through what three major functions? accounting, finance, and marketing engineering, finance, and operations management accounting, purchasing, and human resources accounting, engineering, and marketing finance, marketing, and operations management Which business function is responsible for sales, generating customer demand, and understanding customer wants and needs? finance human resources marketing operations management purchasing Which one of the following would not generally be considered to be a transformation? a haircut a train ride manufacturing a radio waiting to see the doctor a surgery Which of the following is not an input? services managers buildings technology information What are companies that have low customer contact and are capital intensive, yet provide a service, called? pseudo-manufacturing organizations quasi-manufacturing organizations hierarchical manufacturing organizations
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2/4/2016 Chapter 01 Practice Quiz 2/4 hierarchical manufacturing organizations service factories servifacturing organizations What is it called when the production of a good is broken down into a series of small tasks, each performed by a different worker? division of labor interchangeable parts scientific management the Hawthorne effect operations research What was Frederick W. Taylor's background? physics human resources management operations research psychology engineering Which of the following operations management concepts did not evolve from scientific management? moving assembly lines interchangeable parts stopwatch time studies piece rate incentives setting time standards for task performance What term describes the approach of giving workers a larger portion of the total task to do? job enlargement job rotation job involvement job enrichment job backward integration What is a philosophy that aggressively seeks to improve product quality by eliminating
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2/4/2016 Chapter 01 Practice Quiz 3/4 causes of product defects and making quality an all-encompassing organizational philosophy?
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