bus 107 final cheat study guild - Quiz Homework assignment...

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Quiz Homework assignment No. 3 - Chapter 4 _______ refers to a model which suggests that workplace events cause emotional reactions on the part of employees, which then influence workplace attitudes and behaviors. Affective events theory ________ are caused by a specific event, are very brief, and are accompanied by distinct facial expressions. Emotions ________ are cognitive in nature, have an unclear, general cause, and last for several hours or days Moods ________ emotions are emotions that people actually experience, despite what they might display. Felt ________ is a pure marker of high positive affect. Excitement ________ is a pure marker of low negative affect. Boredom ________ is a pure marker of low positive affect. Relaxation ________ refers to feelings that tend to be less intense than emotions and that lack a contextual stimulus. Mood ________ refers to inconsistencies between the emotions people feel and the emotions they project. Emotional dissonance ________ refers to individual differences in strength with which individuals experience their emotions. Affect intensity ________ refers to the tendency of most individuals to experience a mildly positive mood at zero input when nothing in particular is going on. Positivity offset A research group in Arizona recently conducted a survey among workers of a coal power plant to understand emotions and their happiness quotient. positivity offset A situation in which an employee expresses organizationally desired emotions during interpersonal transactions at work is known as ________. emotional labor A) deviant workplace behavior Alana Gore works as a campaign manager at a nonprofit organization in Manhattan. It is caused by a specific event. Alejandro is constantly annoying people in the office. emotional intelligence Amber and Emma were recently hired by a marketing agency. find better solutions to problems As part of their sales training, the staff at Penny Stores is encouraged to build personal relationships with the store's patrons. Customers associate superior service with efficiency and not friendliness. Ashley Madison works as a receptionist at a fashion magazine. an emotion Ben Ervin often experiences emotions in a much stronger manner than most of his other colleagues. affect intensity ________ refers to the tendency of people to associate two events when in reality there is no connection Illusory correlation Carlos is upset because his boss gave him work to finish over the weekend. It is Friday. Which of the following is most likely to help Carlos lift his spirits? going to a party with his friends Carrie recently received the Employee of the Year award at the call center where she works as a customer service representative. C ) Carrie felt the strain of having to constantly fake positive emotions towards her customers.
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