conflict - Perfecto G Aquino Jr The Macrotheme Review 4(5...

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Perfecto G. Aquino, Jr., The Macrotheme Review 4(5), Summer 2015 107 The Macrotheme Review A multidisciplinary journal of global macro trends Conflict Management Styles and Values of Managers in Selected Filipino- owned Small Scale Business in the United Arab Emirates Perfecto G. Aquino, Jr. American University in the Emirates, United Arab Emirates Abstract This study determines the conflict management styles and values of supervisors and managers in selected Filipino owned -small scale businesses in United Arab Emirates. The researcher chooses 120 respondents who participated in the survey questionnaire. The respondents are 20 supervisors and 100 employees from among reputable Filipino restaurants and saloons all over Dubai, UAE .The researcher used the percentage analysis and ranking to assess the responses of the respondents. The study concluded that supervisors and managers of small business should be done in order to prevent and avoid serious problems like accidents , staff tardiness and even resignations of employees before the expiration of their contract which affect the supposed smooth flow of operations of the restaurants and saloons as covered in this study. Furthermore, Management conflicts should be learn by every supervisor and manager in order to insure the workers’ productivity and increase their level of motivation all the time. Restaurant and saloon managers and supervisors , like other human organizations, are prone to one or other type of conflict. Various conflict management strategies are adopted for handling conflict; the most important among these are, mediation, negotiation, avoidance, collaborating etc. Conflict is not the same as discomfort. The conflict is not the problem it is when conflict is poorly managed that is the problem. Keywords: conflict management, conflict management styles, conflict management strategies, values 1. Introduction Concerns about the ability to manage service business like saloons, laundry shops ,groceries and restaurants are common among practicing managers and supervisors . Employees in most shops do not even finish their three years contract with their scary experience with their managers but once the managers have built an effective management system that works for their employees , their staff can begin to feel a bit more comfortable with their own management style. It is easy to look at other managers and try to imitate their styles of service management. Management styles usually are rooted from the values being imbibed by managers from their education, family background and even from their peers and friends. Unless conflicts between the staff and the manager can be successfully managed, they will certainly result in negative outcomes for the customers and for the staff themselves. The conflict management styles of the employees should be recognized in detail in order to attain positive outcomes in regard to the conflict management
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Perfecto G. Aquino, Jr., The Macrotheme Review 4(5), Summer 2015 108 styles. This process will not happen overnight of course, nor will it happen in a year or two. It
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