Midterm Exam student version(1) - 1 Michelle Fuquay BUS 304...

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1 Michelle Fuquay BUS 304: Engineering Management Midterm Exam (100 pts.) ID# ___918213247_____________ Instructions: Please complete and submit with all supplementing materials, such as formulas and excel sheets that you may have used when solving these problems. Make sure your formulas are clean, and easy to understand. 1. What have we learned from classical management thinking? Give 3 items(10 Points) Scientific management - Develop rules of motion, standardized work implements, and proper working conditions for every job, carefully select workers with the right abilities for the job, carefully train workers and provide proper incentives, support workers by carefully planning their work and removing obstacles. Motion study - Science of reducing a job or task to its basic physical motions, eliminating wasted motions improves performance Administrative principles - Scalar chain — there should be a clear and unbroken line of communication from the top to the bottom of the organization. Unity of command — each person should receive orders from only one boss. Unity of direction — one person should be in charge of all activities with the same performance objective. Groups and human cooperation: Groups are mechanisms through which individuals can combine their talents for a greater good. Organizations are cooperating “communities” of managers and workers. Manager’s job is to help people in the organization cooperate and achieve an integration of interests. Forward-looking management insights: Making every employee an owner creates a sense of collective responsibility (precursor of employee ownership, profit sharing, and gain-
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