Seminar 4 part 1 lectures handout

Seminar 4 part 1 lectures handout - MA2 Content Overview...

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Resource management Analysing the external environment Analysing the internal environment Developing strategy Managing shareholder value creation Measuring performance Managing customer value and relationships Managing supplier relationships and strategic outsourcing Managing human capital as a strategic resource The environment and engaging in corporate social responsibility Managing strategic risks Management Controls Strategy implementation and resource management Strategy analysis and formulation Seminar 1 Seminar 2 Seminar 3 Seminar 4 Seminar 5 Seminar 6 Seminar 7 Seminar 8 Seminar 9 Seminar 10 Seminar 11 MA2 Content Overview
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Learning Objectives for S4 1. Understand the characteris/cs and benefits of a performance measurement system . 2. Appreciate the reasons for including both financial and non-­‐financial measures in a performance measurement system. 3. Explain and develop a strategy map . 4. Design and cri/cally evaluate a Balanced Scorecard (BSC) for a given organisa/onal unit. 5. Iden/fy barriers to effec/ve use of the BSC. 2
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To implement strategy, managers need a performance measurement framework 3 Source: Modified from Otley (1999) Organisational objectives What are the key objectives to the organisation’s future success? Performance standards (targets) What are the desirable levels of performance? Incentive and reward schemes What are the rewards/penalties associated with the performance targets?
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