MGT201 ASS3 - MGT201 Communication and Soft Skills...

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MGT201. Communication and Soft Skills Professor: Dale Baker Assignment 3 MGT 201 Assignment 3 Tannen states: “All communication is more or less cross- cultural”. This statement means that the common way people communicate/interact varies in so many ways between each other, and even within cultures. Through life, we are exposed to several different ways of talking not only depending on the country we grew up in and the language we speak but also on geographical, ethnic, class and even gender influences. Whether we are in the comfort of our homes, at our jobs, and in any community, we are communicating with each other all the time. No matter how well we think we understand each other, communication is difficult and also more complicated. Because cross cultural communication is often the root of most communication challenges, it’s important to approach communication as an exercise. To exercise an effective communication strategy, we must begin with the understanding that the sender of the message and the receiver of the message are from different lifestyles/ backgrounds and it is most important for people to realize that having a basic understanding of cultural differences is key to an effective cross-cultural communication. Below are different forms of verbal and non-verbal communication that can vary from culture to culture which show us how sending and receiving messages between people whose cultural upbringing could lead them to interpret signs and gestures differently. Eye contact: Some cultures believe that looking people in the eyes emulate honesty and concern; others see it as challenging and arrogance. Americans see it as the most efficient way to connect with people. Most cultures share a great deal of eye contact and may view not enough eye contact as derogatory. While maybe in another culture, a certain amount of eye contact is
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fine, but a little too much may make others uncomfortable and irritated. Hand gestures: Hand gestures may translate into different meanings for other cultures. This makes it highly important to understand the meanings of gestures before speaking to someone to whom you have nothing in common with language wise. Some cultures may think crossing fingers is someone lying, not hoping for a good outcome as other cultural beliefs. The “thumbs up” gesture in the United States is a sign of approval and means something great. Degree of assertiveness: Various norms regarding the degree of assertiveness in communicating can add to cross-cultural misunderstandings. For example, some may typically consider raised voices to be a sign of assertiveness or aggressiveness; some people often feel that an increase in volume is a sign of excitement. While certain persons may react with nervousness to a loud discussion more than others may.
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