HF 270 - Exam 1 Study Guide - HF 270 Study Guide Exam 1...

Info icon This preview shows pages 1–4. Sign up to view the full content.

View Full Document Right Arrow Icon
HF 270 - Study Guide - Exam 1 Chapter 1 Hotel: an establishment who's primary business is providing lodging facilities for the general public and furnishes one or more of the following services: F&B Service Room Attendant Concierge Bell & Door Attendant Laundry / Dry Cleaning Use of furniture / fixtures Motor hotel: A lodging facility that caters primarily to guests arriving by automobile. Parking spaces provided near guest room Size Categories Under 150 rooms 150-299 rooms 300-600 rooms More than 600 rooms Target Markets Distinctively defined groups of people that the hotel hopes to retain or attract as guests Market segment = specific type of guest Identify smaller groups within a target market PRO: lots of hotels in one geographic market CON: guests become confused with so many choices Types of Hotels Commercial: Located in downtown or business districts Convenient locations Largest group of hotel types Cater primarily to business travelers Used to be known as: Transient hotel that looked for short LOS
Image of page 1

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Airport : Close proximity to major travel centers Used to minimize ground travel Cost savings & convenience Target markets: business clientele , Airline passengers Overnight travel layovers Cancelled flights Airline personnel - CREW Suites Hotels: Rooms feature a living room or parlor area, a separate bedroom, sometimes a kitchenette. Fewer public areas. Work / entertain and reside in same Target Market : Relocating people Frequent travelers Vacationing families Extended Stay Hotels: Like a suite hotel, but more of a full kitchen Onsite coin laundry Housekeeping not provided on a daily basis Target Market:Business travelers, Staying 5+ days Residential Hotels : Provide long-term or permanent accommodations Sitting room Bedroom Small kitchenette Tenants by Law (30+ days) Resort Hotels : Planned destination or vacation spot Have recreational facilities & breathtaking scenery Provide extensive F&B, valet, & room service Destination within a Destination Many choices to stay on property Planned activities –  for a fee Bed & Breakfast A house with a few rooms to a building with 20-30 rooms Owner: host or hostess
Image of page 2
Owner: property manager Lives on site Breakfast service –  simple continental or full-course meal Price is low b/c of limited service Vacation Ownership Condominium Hotels Timeshare & vacation-interval Individual who purchases the ownership of accommodations for a specific time Usually 1 or 2 weeks / year Popular in resorts areas Fractional ownership multiple owners Trade ownership with a different location owner Units in a condominium One owner, not multiple Management company rents unit when owner will not occupy it Manager gets rental fee Space –  living room, dining area, kitchen, bathroom, & 1+ bedrooms Guest laundry Casino Hotels : Hotel with gambling facilities Room and F&B services are luxurious secondary and supportive to casino
Image of page 3

Info iconThis preview has intentionally blurred sections. Sign up to view the full version.

View Full Document Right Arrow Icon
Image of page 4
This is the end of the preview. Sign up to access the rest of the document.

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern