Chapter 5 - Lodging Operations Professor Suzanne Technology...

Info icon This preview shows pages 1–6. Sign up to view the full content.

Professor S. Markham Lodging Operations & Technology Professor Suzanne Bagnera
Image of page 1

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Professor S. Markham Chapter 5 Registration
Image of page 2
Professor S. Markham Competencies for Registration List the seven steps of the registration process, explain the function of preregistration, and identify preregistration activities. Describe the function of registration records and registration cards, and identify factors that affect room and rate assignments during the registration process. Outline procedures for establishing the guest’s method of payment at registration. Explain the importance of verifying the guest’s identity, outline proper procedures for issuing guestroom keys to guests, and describe the front desk agent’s role in addressing special requests from guests during registration. Discuss creative registration options, describe techniques used to upsell guests during registration, and explain how to handle situations in which guests cannot be accommodated by the hotel.
Image of page 3

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Professor S. Markham Registration Process Preregistration activities Creating the registration record Assigning the room and rate Establishing the method of payment Verifying the guest’s identity Issuing the room key Fulfilling special requests
Image of page 4
Professor S. Markham
Image of page 5

Info icon This preview has intentionally blurred sections. Sign up to view the full version.

Image of page 6
This is the end of the preview. Sign up to access the rest of the document.
  • Spring '16
  • Bagnera
  • Cheque, The Guest, Professor S. Markham

{[ snackBarMessage ]}

What students are saying

  • Left Quote Icon

    As a current student on this bumpy collegiate pathway, I stumbled upon Course Hero, where I can find study resources for nearly all my courses, get online help from tutors 24/7, and even share my old projects, papers, and lecture notes with other students.

    Student Picture

    Kiran Temple University Fox School of Business ‘17, Course Hero Intern

  • Left Quote Icon

    I cannot even describe how much Course Hero helped me this summer. It’s truly become something I can always rely on and help me. In the end, I was not only able to survive summer classes, but I was able to thrive thanks to Course Hero.

    Student Picture

    Dana University of Pennsylvania ‘17, Course Hero Intern

  • Left Quote Icon

    The ability to access any university’s resources through Course Hero proved invaluable in my case. I was behind on Tulane coursework and actually used UCLA’s materials to help me move forward and get everything together on time.

    Student Picture

    Jill Tulane University ‘16, Course Hero Intern