Chapter 2 - Chapter 2 Analyzing the Business Case MULTIPLE...

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Chapter 2 – Analyzing the Business Case MULTIPLE CHOICE 1. Systems development typically starts with a ____. a. feasibility study, followed by a systems request, which includes a preliminary investigation b. systems request, followed by a preliminary investigation, which includes a feasibility study c. preliminary investigation, followed by a feasibility study, which includes a systems request d. feasibility study, followed by a preliminary investigation, which includes a systems request ANS: B PTS: 1 REF: 48 2. ____ planning is the process of identifying long-term organizational goals, strategies, and resources. a. Opportunity c. Strategic b. Preliminary d. Vertical ANS: C PTS: 1 REF: 50 3. During strategic planning, top managers ask a series of questions that is called a ____ analysis because it examines a company’s strengths, weaknesses, opportunities, and threats. 4. Strategic planning starts with a ____ that reflects the firm’s vision, purpose, and values.. a. Relationship Diagram c. Performance Assessment b. Feasibility Study d. Mission Statement ANS: D PTS: 1 REF: 50 5. ____ limitations result when a system that was designed for a specific hardware configuration becomes obsolete when new hardware is introduced. 6. Hardware-based security controls include ____. 7. ____ components can provide automated response to sales inquiries, Web-based order processing, and online inventory tracking. a. Mission statement b. Customer relationship management (CRM) c. Feasibility study d. Total cost of ownership (TCO)
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ANS: B PTS: 1 REF: 58 8. Electronic data interchange (EDI) enables ____ inventory systems, which rely on computer-to- computer data exchange to minimize unnecessary inventory. 9. Many companies implement ____ systems that integrate all customer-related events and transactions. 10. A systems request form should ____. 11. IT Departments today ____ . a. only consult users if they want input c. are not closely linked to management b. handle all aspects of systems development d. are more team-oriented ANS: D PTS: 1 REF: 54
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