final project - Declaration This is my original work and...

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Declaration This is my original work and has not been presented for award of a degree in any other university. Candidate Signature Date Name: Shaazmin Imtiaz Kakaa Reg no.: BIS-1-2129-1/2014 Supervisor This research project has been submitted for examination with my approval as a university supervisor. Signature Date Name: Mr. Brighton Yegon Supervisor Kenya Methodist University 1
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Dedication This work is dedicated to my family and my aunt and uncle Abdull Ghani and Atarjun. 2
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Acknowledgement I thank the Almighty God for giving me good health during my period of study. I also want to say a big thank you to my project Supervisor Mr. Brighton Yegon and the entire fraternity of the department information science at Kenya Methodist University (KeMU) who dedicated their time to ensure that I successfully develop this research project. The researcher also thanks the management at Jumia Kenya who gave the permission to collect the data and the respondents who dedicated part of their time to fill the questionnaire. I wish to further thank my family for their emotional support and encouragement they gave me while working on my project. My friends and colleagues, thank you for your support during this study period. 3
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Abstract This study examines the factors that influence the distribution logistics of products in the commercial sector. The study was be carried at AIG-Express Kenya. The study adopts a descriptive design. The target population of the study is a total of 73 comprising of 40 male and 33 female staffs. A simple random sampling technique is used to recruit the respondents from a list at odd numbers resulting in a sample size of 37 consisting of 20 male and 17 female staffs at AIG-Express Kenya. A total of 37 questionnaire were self- distributed and 35 of them were filled and returned translating to a return rate of 94.59%. The findings revealed that various aspects of the nature of a product such as weight, shape, perishability and form of product have an effect on the distribution logistics. It was also found that majority of the respondents were conversant with the standards, regulations and policies set that directly or indirectly affect the distribution logistics function. However, compliance with these standards and regulations was found wanting. The distribution channel was found to have an effect on the performance of distribution logistics. The channel was generally considered effective and efficient though it needs a regular review. The major challenge encountered in the distribution of products was the low funds. The researcher in response to these challenges recommended that there is need to adequately finance the logistics department particularly the distribution section. There is also the need to establish regional depots so as to decentralize services and bring them closer to the clients unlike the present state in which the services are centralized. This should be able to ensure delivery of products to the customers on time without delay. The
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