Chpt 1 Glossary - Glossary Chapter 1 Conceptual skills the...

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Glossary Chapter 1 Conceptual skills the ability to see the organisation as a whole, understand how the different parts affect each other and recognise how the company fits into or is affected by its environment Controlling monitoring progress towards goal achievement and taking corrective action when needed Disseminator role the informational role managers play when they share information with others in their departments or companies Disturbance handler role the decisional role managers play when they respond to severe problems that demand immediate action Effectiveness accomplishing tasks that help fulfil organisational objectives Efficiency getting work done with a minimum of effort, expense or waste Entrepreneur role the decisional role managers play when they adapt themselves, their subordinates and their units to change Figurehead role the interpersonal role managers play when they perform ceremonial duties First-line managers
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