Chpt 3 Glossary - BU 1104 Glossary Chapter 3 Advocacy...

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BU 1104 Glossary Chapter 3 Advocacy groups groups of concerned citizens who band together to try to influence the business practices of specific industries, businesses and professions Behavioural addition the process of having managers and employees perform new behaviours that are central to and symbolic of the new organisational culture that a company wants to create Behavioural substitution the process of having managers and employees perform new behaviours central to the ‘new’ organisational culture in place of behaviours that were central to the ‘old’ organisational culture Business confidence indices indices that show managers’ level of confidence about future business growth Buyer dependence the degree to which a supplier relies on a buyer because of the importance of that buyer to the supplier and the difficulty of finding other buyers for its products Cognitive maps graphic depictions of how managers believe environmental factors relate to possible organisational actions Company vision a business’s purpose or reason for existing Competitive analysis a process for monitoring the competition that involves identifying competition, anticipating their moves and determining their strengths and weaknesses Competitors
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