hr_assignment - Atamkul Aidana ID 20120720 Position of...

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Atamkul Aidana ID: 20120720 Position of Front Desk Specialist at Grand Hotel International in Astana, Kazakhstan Front Desk Receptionist Job Description: Serve guests by greeting, welcoming, offering a beverage and directing them properly. The job requires answering the phone and informing the hotel personnel about guest arrival, sorting and distributing emails, scheduling meetings, handling guest check-ins/ check outs and maintaining security and telecommunication systems. Job responsibilities: Greet and welcome visitors Make sure the visitors feel comfortable Inform the hotel personnel about guest arrival Provide information about the company Handle phone calls Route telephone calls to specific person Make room reservations Gather guest information Keep records Prepare travel vouchers Provide back office support to other departments Sort and distribute emails Schedule meeting and conference rooms Maintain clean reception area
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Maintain security by issuing visitor badges Job Requirements: Bachelor Degree in Business Administration At least 2 years front desk experience in an international chain hotel Knowledge of Russian, English and Kazakh languages Ability to work extra hours if needed Knowledge of the multi line telephone system Knowledge of providing guest services Listening and communication skills
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  • Fall '15
  • Dinara Seitova
  • Management, criminal law, The Guest, Mr. Lacey, Mr. Owen Clement

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