CHAPTER 2 - CHAPTER 2 OPERATIONAL PROCEDURE Learning...

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CHAPTER 2 CHAPTER 2 OPERATIONAL PROCEDURE OPERATIONAL PROCEDURE
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Learning Objectives In this chapter, you will learn how to Present yourself with a proper appearance and professional manner Talk to customers in a professional, productive manner Work with PCs safely using the proper tools
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The Professional Tech A professional tech displays professionalism: The tech presents a professional appearance and follows a proper ethical code. Traits of a Tech.
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APPERANCE
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TRAIT OF A TECH Honesty/Integrity Honesty and integrity are not the same thing, but for a tech, they are so closely related that it is best to think of them as one big ethic. Honesty means to tell the truth, and Integrity means doing the right thing. Dependability/Responsibility Dependability and responsibility are another pair of traits that, while they don’t mean the same thing, often go together. A responsible person is answerable for the acts she does. A dependable person can be counted on to perform those acts. Again, the freedom of the typical IT person’s job makes dependability and responsibility utterly critical.
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TRAIT OF A TECH Adaptability/Versatility Adaptability defines how someone adjusts to changes. Versatility, at least within the scope of an IT technician, is bringing a broad set of skills to the PC repair process. Sensitivity Sensitivity is the ability to appreciate another’s feeling and emotions. Sensitivity requires observing others closely, taking time to appreciate their feelings, and acting in such a way that makes them feel comfortable
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Communication Communicating clearly and effectively is important.
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  • Spring '11
  • andreae
  • static electricity, Antistatic wrist strap, ESD, Radio Frequency Interference, physical safety, Anti-static Tools

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