Chapter 8 WORKSHEET (16 pts) - Chapter 8 Employee Behavior...

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Chapter 8: Employee Behavior and Motivation WORKSHEET (16 pts) Pages 194-216 1. Employee Behavior is the pattern of actions by the members of an organization that directly or indirectly influences the organization’s effectiveness. 2. What are the three forms of employee behavior? Performance behavior, organizational citizenship, and counterproductive behavior 3. List four behaviors that are counterproductive for an organization. Absenteeism, turnover, theft and sabotage 4. Personality is the relatively stable set of psychological attributes that distinguish one person from another. 5. Name the “Big Five” personality traits: Agreeableness, conscientiousness, emotionality, extraversion, and openness 6. What is another name for organizational commitment? Job commitment 7. What is a psychological contract? Set of expectations held by an employee concerning what he or she will contribute to an organization and what the organization will in return provide the employee.
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