Chapter 1 Assignment - sense of ownership 4 The ability to...

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Chapter 1 Assignment - Six Core Compentencies What are the six core competencies of Customer Service? Give a brief example of each as it applies to your business, school or job. 1. The ability to Communicate Effectively: Getting a message across in a clear and understanding way, and making sure that message is received and understood properly in an enthusiastic attitude. 2. Acceptance of ownership: An attitude of accepting responsibility for something and taking control of how it develops . 3. The ability to use Empowerment: Allowing an employee to make daily job performance or decisions without having to get managerial approval and feeling a
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Unformatted text preview: sense of ownership. 4. The ability to Manage Knowledge: Is the practice of organizing, storing, and sharing vital information, so that everyone can benefit from its use. 5. The ability to Manage Change: When you move your organization into the new state swiftly, and you'll find that other people are quick to accept change. This means that your team and organization experiences minimum disruption, and projects succeed, rather than stall and fail. 6. Predisposition for Continuous Improvement: An openness to adapt to experiment and awareness that we are not perfect and can always do things better....
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