Unformatted text preview: or if a listener doesn’t possess a set of meaning of what they heard. Environment elements may impact our individual ability to listen are our individual listening capacity, the presence of noise, and the use of misuse of gatekeepers. Interactional elements are divided into two psychological elements, self centeredness such as just using our own point of view and my cause complications during listening process. Self protection is actually creating an anticipated conversation in our own mind. Self-centeredness and self protection make up how the complications of interactional elements affect a listening process. 3. What is the "cocktail party effect?" What can you do to minimize this effect when dealing with a customer? The cocktail party effect is several conversations going on at the same time. To minimize the effect I would make a conscious effect to listen to what the customer is trying to tell me....
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- Spring '16
- cocktail party effect, interactional elements